... HWG move ... HWG move ... HWG removal ... HWG removal ...
Dear students, The move to the new campus building in Ernst-Boehe-Straße has begun and will keep the entire university busy over the coming weeks and months. Despite careful planning, we are aware that there may be restrictions and difficulties that affect you as students. If there are any problems, you can easily let us know via the e-mail address umzug@ 8< SPAM protection, please remove >8 hwg-lu.de. This e-mail address will be activated until April 30, 2024. To ensure that your concerns can be dealt with as quickly as possible, we will forward your messages to the relevant office within the HWG without anonymizing them. This simplifies problem handling and allows direct contact between you and the responsible department, e.g. in the event of queries. For all other matters, such as complaints and suggestions for improvement, our promise of confidentiality and anonymization will of course continue to apply. Please use the usual e-mail address beschwerde@ 8< SPAM protection, please remove >8 hwg-lu.de or the web form. |
Improvement and complaints system
Dear students,
Welcome to the pages of the Improvement and Complaints Department! Everyone knows that not everything always runs smoothly during studies and that there is potential for improvement in a wide variety of areas. Often, however, we as a university do not know the specific stumbling blocks, problems, complaints and their "severity".
It is important to us that you do not carry any problems around with you unheard for a long time. We would therefore like to encourage you to speak up, preferably where the problem arose. In our experience, problems can usually be solved best and most quickly in a direct exchange between those affected and those responsible. If you were unable to resolve your concern through direct contact and would therefore like to follow up again, you can contact us. But even if it is a sensitive issue that you do not want to discuss openly, we offer you space to talk in private.
It goes without saying that we treat all your concerns confidentially. Confidentiality in this context means that we will not forward your data, e.g. your name, in connection with any conversation content, whether exchanged by e-mail, by telephone or in a personal conversation, or discuss it with other persons without your consent.
"We", that is Susanne Frenzel and Peter Weitkamp. You can reach us via the contact form and by phone.
By the way: Your suggestions for improvements are also important to us. We look forward to your ideas.
