IT services and support in everyday student life
A smooth course of study requires reliable IT structures and quick help with technical questions. On this page you will find central services offered by the Ludwigshafen University of Business and Society - with a special focus on IT support for students.
Whether WLAN access, campus IT, e-mail, learning platforms or software access: our IT support will help you competently. In addition, you will also find other points of contact here to help you with organizational and study-related issues.
Account management
Your university account
With your account you have access to the pages / services that are relevant to you
- PC pools
- WLAN at the University
- VPN
- OpenOLAT (via Shibboleth)
- University portal
Your username / login name is a combination of LU + any two letters + any three digits (for example LUAA000). You can see this in the university portal. The initial password is: Your date of birth with the first letter of your first name and the first letter of your last name, both capitalized (dd.mm.yyyyVN, e.g. 12.05.1981MM).
Please note that the account is linked to your study time. This will be deactivated upon completion of the course or early de-registration. Therefore, you should save your documents and data externally before expiry.
University portal
There are currently two university portals:
1.Student and application portal
- Updating contact details: semester address, telephone number and e-mail address
- Check target/actual status of semester fee (fee account)
- Enrolment or study certificates (e.g. for BAföG)
- Exam registration
- Class Schedules
Room Assignments
E-learning
OpenOLAT is the central learning management system (LMS) of HWG Ludwigshafen and is provided state-wide via the Virtual Campus Rhineland-Palatinate (VCRP).
Access:
Students log in via the Shibboleth login with their university ID (campus account). This account also grants access to WLAN, VPN, webmail and PC pools.
Help and support:
- Questions about the university ID: IT Service (ITS)
- Questions about OpenOLAT: E-learning team (in person in room C2.122 or by e-mail)
Tip for beginners:
As an introduction, the self-study course "OpenOLAT Onboarding" is recommended (access only possible with an OLAT account).
An introduction to the basic functions of OpenOLAT. You can find the link to register here.
E-mail account
An e-mail account is automatically created for each student when they enrol at the Ludwigshafen University of Business and Society. This account can be used for internal communication or for receiving external emails. The login details for the new email system are identical to those for the PC pools (...W-Lan, VPN, OLAT via Shibboleth) at the university.
Your e-mail address is usually as follows:
Vorname.Nachname@studmail.hwg-lu.de
The e-mail address may differ in rare cases, e.g. if your name is too long or the name has already been assigned. You can also look up your address yourself in the webmail client.
You have various options for retrieving your university emails.
1. retrieval via the webmail client (browser)
The Outlook-web-app (OWA) offers the possibility to manage emails in the browser.
Help for the Outlook web app (OWA):
After logging in via the IDP, the initial setup follows.
Here you will first see a privacy policy, then the time zone must be selected (+1 Berlin, Amsterdam).
After the initial setup, you can make full use of the OWA.
2. retrieval via a mail program
To access the university mailbox in your personal mail client, click on "Add account" in your mail client (e.g. Outlook, Thunderbird, GMX, Yahoo, G-Mail etc.). There, select the account connection "Exchange (possibly ActiveSync)".
Then enter your email address and your HS password. It may take a few minutes to connect your mailbox.
If the Exchange autodiscover (Exchange active sync) does not work, you can manually connect the mailbox using the data below.
If ActiveSync does not work, use the "manual setup" with the following data:
E-mail address:
E-mail server: mail.zdv.net
Domain: Campus
User name: "HS-Anmeldename"
(In rare cases also: Domain\User name)
Password:
| Incoming mails | |
| Protocol: | IMAP |
| Server address: | mail.zdv.net |
| Port: | 993 |
| Encryption: | SSL |
| Outgoing mails | |
| Protocol: | SMTP |
| Server address: | mail.zdv.net |
| Port: | 587 |
| Encryption: | STARTTLS |
University apps "HWG-LU App" and "STW-VP"
HWG-Lu App (in the App Store/Google Play Store)
With the HWG-LU app, you have the most important services relating to your studies at your fingertips at all times. You can use your smartphone to use your digital student ID, view your timetable, check your grades and access university emails, among other things. Information about the library, events and other campus services is also available in one place.
The accompanying instructions show you step by step how to install the app, log in and make the most of all the functions for your everyday study life.
STW-VP (in the App Store/Google Play Store)
With the Studierendenwerk Vorderpfalz payment app, you can pay quickly and easily with your smartphone in the canteen and cafeterias in Ludwigshafen. After downloading the app, you can conveniently top up your credit in the app and pay directly at the till using a QR code - no cash or card required. Your student status is stored digitally so that you automatically benefit from discounted prices. You can also keep track of your current balance and your payments at all times.
You can find instructions at Studierendenwerk.
Note on Verifying Student Status at the Cafeteria
For technical reasons, it is currently not possible to verify student status using the cafeteria payment card. However, verification continues to work reliably via the STW-VP app from the Studierendenwerk Vorderpfalz.
The cafeteria payment card can be linked to the STW-VP app. To do this, use the card reader on the right-hand top-up station:
- Place the cafeteria payment card on the card reader on the right-hand top-up station.
- Scan the displayed QR code with the STW-VP app.
- The app account and the card will be linked.
Once linked, the card’s balance can also be used in the app. Student status verification or validation then takes place directly through the app and works there without any restrictions.
Services and licenses
| MS Office 365 | Access to the web-based Office suite. You can log in to the site using your university account. Login credentials: "LU ID"@hwg-lu.de" & “your password” |
| Zoom Account Guide (Accessible) Zoom Usage Guide (Accessible) | Zoom is a cloud-based video conferencing service required for hybrid or online lectures. |
| Aris | Tool for visualizing business process management |
| DATEV | DATEV’s range of services primarily covers the areas of accounting, human resources, business consulting, taxes, and organization and planning. |
| SAP | SAP is software for data processing in the areas of accounting, controlling, sales, purchasing, production, warehousing, and human resources. |
| f4transskript | This application helps you transcribe conversations from audio or video recordings, such as interviews or discussions |
| Zotero | A reference management program and successor to CITAVI. You can find instructions here for migrating from CITAVI to Zotero. |
| SPSS | is statistical software. The software can only be used via the terminal server. No licenses are issued. |
| SoSci | SoSci Survey is software for creating and conducting online surveys. It offers a wide range of features that simplify the creation and analysis of surveys. |
| MAXQDA | MAXQDA is software for the qualitative analysis of unstructured data such as interviews, field notes, surveys, tables, images, video and audio recordings, bibliographic databases, and similar materials. |
| Tableau |
|
| Altair AI Studio |
|
| These portals are the free AI applications provided by the GWDG (Academic Cloud) and the VCRP (EDU-KI-Chat) for the higher education sector. | |
| FileSender | FileSender is a service for sending large files. HWG LU students and staff can log in with their LU ID and password to share files via a download link. |
Learning on site
Locations of the PC rooms
Ernst-Boehe-Straße 4-6 (B-building):
- B0.007/ B0.009
Ernst-Boehe-Straße 4-6 (C building):
- C 1.001
- C 1.003
- C 1.005
- C 2.001
Rheinuferpromenade 12 (V-Building, East Asia Institute):
- MML1 "Bangkok"
- MML2 "Singapore"
The PC rooms are available to all students of the university for free use, as long as no courses are taking place. Schedules are displayed in the respective rooms and can also be accessed online.
All computers are equipped with Windows operating systems and the software required for studying. Use is subject to restricted user rights.
Access and registration
A personal university account (user name and password) in the CAMPUS domain is required for use. This is created automatically shortly after enrollment. Further information can be found on the IT service website.
Rules of conduct and usage guidelines
The use of the PC rooms is based on the user regulations, compliance with which is mandatory.
Please note the following regulations:
- Access: The rooms are freely accessible during the opening hours of the computer center. Workstations must be released in good time when rooms are occupied for courses.
- Login: Log in with your personal account and password. Passing on access data is strictly prohibited.
- End of session: After use, PCs must be shut down properly, monitors switched off and the workstation left clean.
- Software: Modifying, installing or deleting programs or data is prohibited. Copyright and license rights must be observed.
- Data security: Students are responsible for backing up their own data and checking it for viruses.
- Behavior in the room:
- Eating, drinking and smoking are not permitted. Bringing bottles or cups is also prohibited.
- Cell phones must be switched off.
- Clothing, bags and luggage may not be placed on equipment or tables. Aisles and work surfaces must be kept clear.
- Chairs are for sitting only - clothes belong in the designated checkrooms.
Important note:
Serious violations of the user regulations can lead to access being blocked or exclusion from use. Theft will be prosecuted.
These regulations concretize the existing user regulations and come into force with their publication.
VPN - Virtual Private Network
eduVPN is the university's official VPN access. It allows you to connect securely to the university network from home or on the move - your device behaves as if you were directly on campus.
This gives you access to library databases, e-journals, internal university services and servers, even outside the university. At the same time, the encrypted connection protects your data - especially in public Wi-Fi networks.
eduVPN replaces OpenVPN and offers a modern, simple solution for all common devices.
- Download the app
- Select your university
- Log in with your university ID
- Connected
You can find more detailed instructions here.
Data protection information for eduVPN
Library
Account Creation Form -> www.hwg-lu.de/fileadmin/user_upload/service/bibliothek/Anmeldeformular-DSGVO.pdf
Send the completed document to bibliothek@ 8< SPAM protection, please remove >8 hwg-lu.de
Further information and contact details can be found on the library's website
Eduroam (WLAN)
Eduroam is a free Wi-Fi network for members of universities and research institutions in Europe and beyond. It allows users to access Wi-Fi at other participating institutions using their home institution’s login credentials.
Eduroam login credentials: “LU-Kennung@hwg-lu.de” & “your password”
Features:
- Free access
- Access to the academic network
- Secure authentication
- Easy setup
Benefits:
- Convenience: With just one user ID, you can access the Wi-Fi at many different locations.
- Security: The Wi-Fi network is encrypted with WPA2-Enterprise to protect your data.
- Compatibility: Eduroam is compatible with most common Wi-Fi devices.
How do I set up Eduroam?
Do you need support?
IT support for students
The university's IT team supports students with technical issues relating to IT systems, user accounts and digital services.
Support services:
- Ticket system
Available around the clock for submitting IT inquiries and fault reports. - Personal support on site
Building C, room C2.147 - Support emergency hotline
+49 621 5203 444
Support hours:
- Monday to Thursday:
07:30-12:00 and 13:00-17:00 - Friday:
07:30-12:00 and 13:00-15:00
IT support is available to students online, by telephone and in person during the specified service hours.
Remote maintenance via TeamViewer - quick help directly on your screen
For direct support on your Windows computer, we offer remote maintenance via TeamViewer. This allows our IT support team to connect to your desktop - with your consent - even if there are security restrictions.
You don't need to install anything: simply download the TeamViewer client via one of the following links and start the program. Then give the support team your session ID and session password over the phone.
During the entire session, you can see what the supporter is doing and can end the connection at any time.
KI@HWG
The "AI @ HWG LU" page provides students and prospective students with an overview of how artificial intelligence is used in studies at the Ludwigshafen University of Business and Society. They can find out what opportunities AI offers for learning and working and what to look out for when using it. At the same time, basic regulations and tips are provided on how to use AI responsibly and sensibly in everyday student life.
Password generator
| ||||||||
Neues Passwort: |