Quality assurance and development guidelines
In the following, we present the system of quality assurance and development at the Ludwigshafen University of Business and Society. In addition to our understanding of quality and our principles, you will learn in particular about the relevant responsibilities, structures and processes for quality assurance and development.
The selected examples and explanations are largely from the area of studies and education. However, as our university is building a comprehensive system of quality assurance and development, the regulations and explanations are not limited to the areas of studies and education, but also include the areas of research and central units (administration and operating units).
Basics
The guidelines are anchored in the sub-basic regulations for quality assurance and development and the university's evaluation regulations. The procedural principles, allocation of tasks, specifications and recommendations for quality assurance and development described here are binding. Changes to the regulations are made transparent and documented by updating the guidelines. The Senate Committee for Quality, as a university-wide body, adopts the guidelines within the framework of the Senate's guidelines and in coordination with the departments and organizational units.
In addition to interested parties, the guidelines are aimed in particular at all members of the university and other members of the Ludwighafen University of Business and Society. They can serve as an orientation for new lecturers, staff and students about the structure and processes of quality assurance and development at the university. In addition to general information, instruments of quality assurance and development as well as particularly quality-relevant processes are described in more detail and references to further information are provided.
Quality control loop
The system of quality assurance and development is based on the so-called quality control cycle, which is implemented at all levels (degree programs, departments, university level). There are instruments and documents for all phases of the quality control loop that support the respective unit in the tasks in this phase and ensure that the results are documented.
The following diagram is intended to give you an overview of our quality control loop. You can find more detailed background information in the fields below.
External quality requirements
e.g. State Treaty on the Accreditation of Studies, HochSchG...
Quality understanding and quality culture
E.g., mission statement and strategic university and departmental goals.
Structures
The responsibilities for quality assurance and development are regulated for the respective units in the partial basic regulations for quality assurance and development and the evaluation regulations.
The coordination of quality assurance and development in the individual areas is the responsibility of the quality management officer (QMB) appointed by the person responsible in each case and, for the area of evaluations, the evaluation officer (EvaB). In their respective areas of responsibility, they support and accompany the units and bodies in their quality assurance and development processes, in particular by providing a target-focused information base and feedback on the fulfillment of external and internal quality requirements.
Overview of the quality management and evaluation officers
Department of Management, Controlling, HealthCare
Ms. Stephanie Haider-Sandel
QMB & EvaB
C2 .217
+49 (0) 621/5203-157
+49 (0) 621/5203-193
stephanie.haider-sandel@ 8< SPAM protection, please remove >8 hwg-lu.de
Services and Consulting Department
Ms. Gundis Goll
QMB & EvaB
C2 .227
+49 (0) 621/5203-233
+49 (0) 621/5203-114
Central units
Ms. Petra Schorat-Waly
QMB & EvaB
A 208
+49 (0) 621/5203-358
+49 (0) 621/5203-279
petra.schorat-waly@ 8< SPAM protection, please remove >8 hwg-lu.de
University level
Mr. Peter Weitkamp
QMB
C2 .126
+49 (0) 621/5203-369
+49 (0) 621/5203-379
peter.weitkamp@ 8< SPAM protection, please remove >8 hwg-lu.de
Ms. Anne Keller
EvaB
C2 .126
+49 (0) 621/5203-371
+49 (0) 621/5203-379
@ anne.keller@ hwg-lu.de
Department of Marketing and Human Resources Management
Ms. Anja Hausmann
QMB & EvaB
C2 .220
+49 (0) 621/5203-153
+49 (0) 621/5203-162
anja.hausmann@ 8< SPAM protection, please remove >8 hwg-lu.de
Department of Social and Health Services
Mr. Christoph Kleeberg
QMB
C1 .228
+49 (0) 621/5203-517
+49 (0) 621/5203-569
christoph.kleeberg@ 8< SPAM protection, please remove >8 hwg-lu.de
Prof. Dr. Jörg Reitzig
EvaB
C1 .233
+49 (0) 621/5203-546
+49 (0) 621/5203-569
joerg.reitzig@ 8< SPAM protection, please remove >8 hwg-lu.de
Research
Ms. Janina Kaiser
QMB
B 105
+49 (0) 621/5203-380
+49 (0) 621/5203-274
janina.kaiser@ 8< SPAM protection, please remove >8 hwg-lu.de
Composition and tasks of the committees at the HS level:
Senate Committee for Quality
Senate Committee for Research and Transfer
Quality Circle
WG Evaluation
Access to evaluation results
The anonymized and aggregated results from evaluations carried out are published in the OpenOLAT course Evaluation Report HWG LU. The course contains the evaluation results of the university-wide evaluations carried out by survey year. It also offers a platform for exchanging information about the results, e.g. to discuss what is particularly striking and also to find out what exactly happens to the results and what follows from them.
Access to the course is available to all current and former members of the Ludwigshafen University of Business and Society. The access code can be requested by sending an email to evaluation.hwg-lu@ 8< SPAM protection, please remove >8 hwg-lu.de.
OpenOLAT access is required to access the course.
Current students, staff and education staff log in to OpenOLAT with their university ID (campus account) via the Shibboleth server.
Alumni of the HWG LU can set up a guest account on the OpenOLAT login page.