In the following, we present the system of quality assurance and development at the Ludwigshafen University of Applied Sciences. In addition to our understanding of quality and our principles, you will learn in particular about the relevant responsibilities, structures and processes for quality assurance and development. The system was developed on the basis of comprehensive conceptual considerations and is successively implemented, adapted based on experience and further developed.
The selected examples and explanations are mostly from the area of study and teaching. Since our university is building a comprehensive system of quality assurance and development, the regulations and explanations are not limited to the area of study and teaching, however, but also include the areas of research and central units (administration and operating units).
The present explanations provide information on the current status of the concept. The structures presented have been implemented at university and department level. At the process level, implementation for the central units (administration and operating units) is nearing completion (first quality reports are planned for late 2019/early 2020). In the area of study and teaching, the processes and instruments of the planning phase of the quality control cycle (development of objectives for individual study programs) are currently being successively implemented.
The guidelines are anchored in the partial basic regulations for quality assurance and development and the evaluation regulations of the university. The procedural principles, distribution of tasks, specifications and recommendations for quality assurance and development described here have a binding character. Changes in the regulations are made transparent and documented by updating the guidelines. The Senate Committee for Quality, as a university-wide body, decides on the guidelines within the framework of the Senate's guidelines and in consultation with the departments or organizational units.
In addition to interested parties, the guidelines are aimed in particular at all university members and other members of the Ludwighafen University of Applied Sciences. They can serve as an orientation for new teachers, employees and students about the structure and processes of quality assurance and development at the university. In addition to general information, instruments of quality assurance and development as well as particularly quality-relevant processes are described in more detail and references to further information are given.
Quality control loop
The system of quality assurance and development is based on the so-called quality control loop, which is implemented at all levels (study program, department, university level). For all phases of the quality control loop, there are instruments and documents that support the respective unit in the tasks in this phase and ensure the documentation of the results.
The following figure is intended to give you an overview of our quality control loop. In the fields below you will find further, more detailed background information.
External quality requirements
e.g. State Treaty on the Accreditation of Studies, HochSchG...
Quality understanding and quality culture
E.g., mission statement and strategic university and departmental goals.
The responsibilities for quality assurance and development are regulated for the respective units in the partial basic regulations for quality assurance and development and the evaluation regulations.
The coordination of quality assurance and development in the individual areas is the responsibility of the quality management officer (QMB) appointed by the person responsible in each case and, for the area of evaluations, the evaluation officer (EvaB). In their respective areas of responsibility, they support and accompany the units and bodies in their quality assurance and development processes, in particular by providing a target-focused information base and feedback on the fulfillment of external and internal quality requirements.
Overview of the quality management and evaluation officers
Ms. Stephanie Haider-Sandel
QMB & EvaB
+49 (0) 621/5203-157
+49 (0) 621/5203-193
Ms. Gundis Goll
QMB & EvaB
+49 (0) 621/5203-233
+49 (0) 621/5203-114
Ms. Petra Schorat-Waly
QMB & EvaB
+49 (0) 621/5203-358
+49 (0) 621/5203-279
Mr. Peter Weitkamp
+49 (0) 621/5203-369
+49 (0) 621/5203-379
Ms. Anne Keller
+49 (0) 621/5203-371
+49 (0) 621/5203-379
Ms. Anja Hausmann
QMB & EvaB
+49 (0) 621/5203-153
+49 (0) 621/5203-162
Mr. Christoph Kleeberg
+49 (0) 621/5203-517
+49 (0) 621/5203-569
Prof. Dr. Jörg Reitzig
+49 (0) 621/5203-546
+49 (0) 621/5203-569
Ms. Janina Kaiser
+49 (0) 621/5203-380
+49 (0) 621/5203-274
In the guidelines for quality assurance and development as documentation of the designed system of quality assurance and development, processes such as the development of the curriculum are not included, but those processes are mapped which are to ensure that regular reflection on the achievement of the self-set goals takes place. However, the result of the planning in the study program is generally documented in the study program concept.
To ensure that all defined and adopted processes can nevertheless be found quickly and easily, the university has decided to set up a page with an overview of all adopted and current processes. They can be viewed in perspective under a separate section Process Overview.
Quality assurance/development processes
The central instruments of quality assurance and development, i.e., target documentation, interim and quality reports, and quality discussions, are coordinated in terms of content. They are therefore created in a chronological sequence. Coordination of content and timing takes place not only within the individual units (such as degree program, department or division), but also between the units, if necessary.
The overall process of continuous quality development consists of the following sub-processes
- Goal development (process documentation currently in progress)
- Goal reflection with interim report and quality report (process documentation currently in progress)
- Quality discussions and documented discussions (process documentation currently in progress).
A cycle in the process is completed after approximately four years.
Access to evaluation results
The anonymized and aggregated results from conducted evaluations are published in the OpenOLAT course Evaluation Report HWG LU. The course contains the evaluation results of the conducted university-wide evaluations by survey year. It also provides an exchange platform about the results, e.g. to share what stands out and also to inform about what exactly happens with the results and what follows from them.
Access to the course is available to all current and former members of the Ludwigshafen University of Applied Sciences. The access code can be requested by emailing evaluation.hwg-lu@ 8< SPAM protection, please remove >8 hwg-lu.de.
OpenOLAT access is required to access the course.
Current students, staff, and faculty log into OpenOLAT using their university identifier (campus account) via the Shibboleth server.
HWG LU alumni can set up guest access on the OpenOLAT login page.
Revision history of the guidelines Quality assurance and development
|Created||06.09.2019||Anne Keller, Peter Weitkamp||Senate Committee on Quality||Initial creation|
|Updated||25.03.2020||Peter Weitkamp||Update composition and tasks of the committees at HS level.|