IT services and support in everyday student life
A smooth course of study requires reliable IT structures and quick help with technical questions. On this page you will find central services offered by the Ludwigshafen University of Business and Society - with a special focus on IT support for students.
Whether WLAN access, campus IT, e-mail, learning platforms or software access: our IT support will help you competently. In addition, you will also find other points of contact here to help you with organizational and study-related issues.
Account management
Your university account
With your account you have access to the pages / services that are relevant to you
- PC pools
- WLAN at the University
- VPN
- OpenOLAT (via Shibboleth)
- University portal
Your username / login name is a combination of LU + any two letters + any three digits (for example LUAA000). You can see this in the university portal. The initial password is: Your date of birth with the first letter of your first name and the first letter of your last name, both capitalized (dd.mm.yyyyVN, e.g. 12.05.1981MM).
Please note that the account is linked to your study time. This will be deactivated upon completion of the course or early de-registration. Therefore, you should save your documents and data externally before expiry.
Eduroam (WLan)
Eduroam is a free Wi-Fi network for members of universities and research institutions in Europe and beyond. It makes it possible to access the WLAN in other participating institutions with the user data of the home institution.
Functions:
- Free use
- Access to the academic network
- Secure authentication
- Simple setup
Advantages:
- Convenience: You can access the WLAN at many different locations with just one user ID.
- Security: The WLAN is encrypted with WPA2-Enterprise to protect your data.
- Compatibility: Eduroam is compatible with most common Wi-Fi devices.
How do I set up Eduroam?
Instructions for setting up Eduroam
Which institutions participate in Eduroam?
You can find a list of participating institutions on the eduroam.org website.
University portal
The university portal is used by students for self-administration and can be used after a personal login. It offers the following functions, among others:
- Study organization: Exam registration and deregistration, grade overview, transcript of records
- Certificates: Study certificates per semester and for BAföG
- Start information: Retrieval of the information letter for the start of studies with access data
- Personal data: Update of address, telephone number and e-mail
- Finances: Overview of the semester fee (fee account)
In the event of login problems, the password can be reset via the IT Service Center.
Special feature:
External users can check certificates for authenticity using a verification code in the portal - without having to log in.
Additional event portal with:
- Calendar of events
- Room plans
- People search
Introductory video for the
Event and examination portal
Student and application portal
University portal support
his-support@ 8< SPAM protection, please remove >8 hwg-lu.de
1.Student and application portal
- Updating contact details: semester address, telephone number and e-mail address
- Check target/actual status of semester fee (fee account)
- Enrollment or study certificates (e.g. for BAföG)
- Timetables
- Room plans
- Exam registration
E-learning
OpenOLAT is the central learning management system (LMS) of HWG Ludwigshafen and is provided state-wide via the Virtual Campus Rhineland-Palatinate (VCRP).
Access:
Students log in via the Shibboleth login with their university ID (campus account). This account also grants access to WLAN, VPN, webmail and PC pools.
Help and support:
- Questions about the university ID: IT Service (ITS)
- Questions about OpenOLAT: E-learning team (in person in room C2.122 or by e-mail)
Tip for beginners:
The self-study course "OpenOLAT-Onboarding" is recommended as an introduction (access only possible with an OLAT account).
E-mail account
An e-mail account is automatically created for each student when they enrol at the Ludwigshafen University of Business and Society. This account can be used for internal communication or for receiving external emails. The login details for the new email system are identical to those for the PC pools (...W-Lan, VPN, OLAT via Shibboleth) at the university.
Your e-mail address is usually as follows:
Vorname.Nachname@studmail.hwg-lu.de
The e-mail address may differ in rare cases, e.g. if your name is too long or the name has already been assigned. You can also look up your address yourself in the webmail client.
Retrieval via the webmail client (browser)
The Outlook-web-app (OWA) offers the possibility to manage emails in the browser.
Help for the Outlook-web-app (OWA)
After logging in via the IDP, the initial setup follows.
The first step is a data protection declaration, after which the time zone must be selected (+1 Berlin, Amsterdam).
After the initial setup, you can make full use of the OWA.
Retrieval via a mail program
To access the university mailbox in your personal mail client, click on "Add account" in your mail client (e.g. Outlook, Thunderbird, GMX, Yahoo, G-Mail etc.). There, select the account connection "Exchange (possibly ActiveSync)".
Then enter your e-mail address and your HS password. It may take a few minutes to connect your mailbox.
If the autodiscover of Exchange (Exchange active sync) does not work, you can manually connect the mailbox using the data below.
If ActiveSync does not work, use the "manual setup" with the following data:
E-mail address:
E-mail server: mail.zdv.net
Domain: Campus
User name: "HS-Anmeldename"
(In rare cases also: Domain\User name)
Password:
| Incoming mails | |
| Protocol: | IMAP |
| Server address: | mail.zdv.net |
| Port: | 993 |
| Encryption: | SSL |
| Outgoing mails | |
| Protocol: | SMTP |
| Server address: | mail.zdv.net |
| Port: | 587 |
| Encryption: | STARTTLS |
University app "HWG-LU App"
HWG-LU App is a free app for students who want to organize their daily study routine and prepare for their career.
The app offers functions for mail, appointments, grades, communication and career.
VPN - Virtual Private Network
VPN - Virtual Private Network
You can access the university network from outside via VPN. This is necessary, for example, to be able to access your university drive or the library database from outside the Campus. As long as you are connected to VPN, the rules of the university network apply accordingly.
Library
Account creation form -> www.hwg-lu.de/fileadmin/user_upload/service/bibliothek/Anmeldeformular-DSGVO.pdf
Send the completed documents to bibliothek@ 8< SPAM protection, please remove >8 hwg-lu.de
Further information and contact details can be found on the library's website
Services and licenses
| MS Office 365 | Access to the web-based Office package. You can log in to the site with your university account. Important! The login on the page works with the following login data: "LU-Kennung"@hwg-lu.de |
Instructions for Zoom account | Zoom is a cloud-based video conferencing service, required for hybrid or online lectures. |
| Aris | Tool for the visualization of business process management |
| Datev | DATEV's range of services primarily includes accounting, human resources, business consulting, taxes, organization and planning. |
| SAP | SAP is a software for data processing in the areas of accounting, controlling, sales, purchasing, production, warehousing and human resources. |
| f4transcript | The application helps you to transcribe conversations from audio or video recordings such as interviews or discussions |
| CITAVI | Literature management program |
| SPSS | is statistical software. The software can only be used via the terminal server. No licenses are issued. |
| SoSci | SoSci Survey is a software for creating and conducting online surveys and offers a variety of functions that make it easier to create and analyze surveys. |
| MAXQDA | MAXQDA is a software for the qualitative analysis of unstructured data such as interviews, field notes, surveys, tables, images, video and audio recordings, bibliographic databases and the like. |
Learning on site
Locations of the PC rooms
Ernst-Boehe-Straße 4-6 (C-building):
- C 1.001
- C 1.003
- C 1.005
- C 2.001
Rheinuferpromenade 12 (V-Building, East Asia Institute):
- MML1 "Bangkok"
- MML2 "Singapore"
The PC rooms are available to all students of the university for free use, as long as no courses are taking place. Schedules are displayed in the respective rooms and can also be accessed online.
All computers are equipped with Windows operating systems and the software required for studying. Use is subject to restricted user rights.
Access and registration
A personal university account (user name and password) in the CAMPUS domain is required for use. This is created automatically shortly after enrollment. Further information can be found on the IT service website.
Rules of conduct and usage guidelines
The use of the PC rooms is based on the user regulations, compliance with which is mandatory.
Please note the following regulations:
- Access: The rooms are freely accessible during the opening hours of the computer center. Workstations must be released in good time when rooms are occupied for courses.
- Login: Log in with your personal account and password. Passing on access data is strictly prohibited.
- End of session: After use, PCs must be shut down properly, monitors switched off and the workstation left clean.
- Software: Modifying, installing or deleting programs or data is prohibited. Copyright and license rights must be observed.
- Data security: Students are responsible for backing up their own data and checking it for viruses.
- Behavior in the room:
- Eating, drinking and smoking are not permitted. Bringing bottles or cups is also prohibited.
- Cell phones must be switched off.
- Clothing, bags and luggage may not be placed on equipment or tables. Aisles and work surfaces must be kept clear.
- Chairs are for sitting only - clothes belong in the designated checkrooms.
Printing and fault reporting
Printouts are made via the AStA network printer. Printouts can be picked up there for a fee.
In the event of malfunctions or damage to devices:
- Do not attempt to repair them yourself!
- Inform the computer center or use the malfunction report function (icon on the desktop).
Important note:
Serious violations of the user regulations can lead to access being blocked or exclusion from use. Theft will be prosecuted.
These regulations concretize the existing user regulations and come into force with their publication.
Do you need support?
Our IT team is on hand to answer your technical questions. Take advantage of our support services:
- Ticket system- Available around the clock for your inquiries
- On-site - personal support in the A building, rooms A 25 and C 2.147
- Hotline - 0621 / 5203 444
Support hours:
Monday-Friday: 10:30-12:00 and 13:00-15:00
Whether online, by phone or in person - we are here for you!
Remote maintenance via TeamViewer - quick help directly on your screen
For direct support on your Windows computer, we offer remote maintenance via TeamViewer. This allows our IT support team to connect to your desktop - with your consent - even if there are security restrictions.
You don't need to install anything: simply download the TeamViewer client via one of the following links and start the program. Then give the support team your session ID and session password over the phone.
During the entire session, you can see what the supporter is doing and can end the connection at any time.